Focus on the customer.Perhaps it's sportswear, freshly-ground coffee or spare parts: every day more than 70,000 customers in Germany entrust the delivery of their parcels to us because they know that DPD will do everything in its power to justify their confidence. For us this is a matter of pride. Here you can read why customers have decided in favour of DPD as their preferred provider of parcel and express services. |
Customers talk about DPD
| "We have been working with SEUR since the beginning. Our relationship goes beyond commercial aspects. They make our job look good. We sell their value to our customers.”
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| "The weight of the transport company is almost as important as the product we sell. It’s also our image”
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| "We've been working with DPD for ten years now. DPD always tries to accommodate our requirements, understand our needs and be professional in every way."
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| "As a leading IT distributor on the Czech and Slovakian market we focus on the best possible customer service in order to help them grow. Competitive prices, product range and quality of transport services are the key success factors for any distributor. DPD helps us to be successful in what we do and for that we are very grateful."
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| "BienManger.com is a fine food and gourmet gift site founded in 2000. But we have only been using Pickup delivery since 2011. It helps us provide better customer service. Many of our customers asked us to use the Pickup parcel shops option. We wished to offer an alternative option to stand out from the classic home delivery service.Customers choose this option as it is less expensive and more practical. There are several advantages: shorter delivery time, collection late in the evening and from a local retailer which is familiar to them. Satisfaction rates are constantly increasing.Whilst our customers are very pleased with shorter delivery times, from our point of view we appreciate the quality of the delivery. After-sales service is more practical, we hope things keep going so well!"
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| "Developing a collaboration with the Pickup network guarantees that we can control delivery times and conditions. The Pickup network delivers quickly and locally to our customers thanks to a very good network. From our perspective, we are confident in quality of the service provided by the Pickup network. This solution ties in perfectly with Darty's product offer and is a good alternative for small household appliances which aren't delivered to home addresses. We hope that this partnership will last.We are still trialing the lockers but we believe it is reassuring for clients to be able to have control over the pickup time. There are no constraints in terms of opening and closing times. Lockers allow customers to manage their time in places where they often don't have much of it to spare (stations, shopping centers, etc.).Pickup takes over for locations where we cannot deliver. In joining the network we continue to improve customer experience particularly at the moment of collection, which we also believe is a quality guarantee. We ensure quality for our customers from the moment of purchase to the collection of their goods." "Our principal markets are Germany and the U.K., but we have customers throughout Europe, from Norway to Spain, from England to Poland. In DPD, which successfully delivered 16,000 parcels for us in 2006, we have had an extremely reliable provider of parcel services at our side ever since 1995. Our collections are destined for exclusive retailers of bridal fashions and it is therefore vital for these parcels to be delivered punctually and securely. With DPD we know that our parcels, and with them the dreams of the brides who will wear them, are in the best possible hands."
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"DPD isn't just a deliverer for us, it's a valuable partner that keeps pace with us and can support us during our rapid growth on the Czech, Slovak and Polish market. The best measure of the quality of DPD services are our satisfied customers whom we send hundreds of consignments every day."
| Antonín Štětina, Financial & Supply Chain Director Feedo® |
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| “Pickup shares our vision of customer service. It's a reliable and well-organised network which allows us to cover the whole country and, with that, all our customers. It's really useful to be able to offer them pickup points at welcoming and well-trained retailers across France. The Pickup network and its retailers are the only ones who currently offer services with a level of customer service that meets our expectations, like product exchange with series number checks. It is very important to us that the correct process be followed so that the correct goods are collected during an exchange. In fact, since we've been partners with Chronopost and the Pickup network, we have been able to see all the effort put into the quality of services and the quest for innovation. Pickup also pays particular attention to the quality of its network management, which is very reassuring. We need a reliable and dynamic network. The partnership works very well for us, obviously from a logistics point of view but also, and most importantly, for the great experience our customers receive."
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| "DPD is our strong partner in the delivery of parcels. We can rely on them in all respects. We appreciate their approach to solve problems and especially customers' issues. Long-term cooperation and business partnership allow us to look for ways to move things forward and in a new direction. When distributing goods delivery is an important step. And that's why we've entrusted it to DPD."
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| "We've been successfully working with Pickup since 2011. We have therefore been able to take advantage of the unique network of more than 8,300 Pickup locations in France, whilst also depending on their expertise which has helped build customer loyalty. It's definitely a winning partnership!"
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| "I am in charge of all the equipment orders, mobile phones, ADSL and SIM cards, delivered directly to customers. Delivery is a key part of customer satisfaction... or dissatisfaction. Customer satisfaction is SFR's number one priority, which is why this solution is all the more important for us. We started working with Pickup at the beginning of April 2012 and the service gradually got up to full speed as the month progressed. Everything is going well, we have had positive feedback. The welcome given by retailers and the delivery service are up to our expectations in terms of quality. One particular strength is that the delivery times are in-line with our expectations and, above all, with those of our customers. For example, a person who changes internet service provider or who has an after sales problem would not be pleased to have to wait more than two days for their SFR set-top box. We are currently offering our customers the option of home delivery or pickup point collection. The possibility of returning products is one of Pickup's solutions which helps fulfil customers' wishes not to pay the delivery costs for returned items. Statistics show that we are currently processing the expected volume of parcels. Pickup parcel shops distribution meets all our key imperatives: good quality of service, on-time delivery, and good relationship with partners. This allows us to form a long-term relationship which is what we're looking for."
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| "Our business is working well, with more and more members on our website! We are growing so as to be able to offer our customers as much choice as possible and we are increasingly present internationally too. Our rapidly growing business means we have to be as efficient as possible both regarding sales but also on the delivery choices that we offer our customers, who are increasingly demanding on the delivery times and methods.The Pickup network is the leader in its field, which helps us to create a dense network and to be near all our members by offering them increasing control over delivery methods at a lower cost. This delivery method allows us to make receiving parcels easy, therefore not hindering buying on our website.The launch has gone very well, with more and more pickup points on our website and therefore more choice for our clients. Furthermore, I hope that the Pickup Stores and lockers will be present on our website so that we can offer our members even more choice as well as a speedy and efficient delivery."
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"DPD provide our customers with a great Customer Experience which they continuously look to improve".
| Nicky McGroarty, Head of Supply Chain for 02 |
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| "The majority of vente-privée.com e-commerce sales pass through French and European postal networks. In 2009, we started to offer an additional service to our clients with pickup point delivery. Following a call for tenders in June 2011, one of the options we chose was the Pickup network so that we could implement alternative solutions. Pickup parcel shops are open on Saturday and late on weeknights. This is important for our customers who work all week. We appreciate the quality of the network and the selected retailers. The low turn-over is a sign of trust. And we appreciate the increased density of the pickup points, which enables us to be closer to our buyers. We wish to offer even more additional services to enhance our shipping solutions. We also want to include pickup parcel shops as an option in the European countries that we cover."
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| "Working with leaders is a way of gaining confidence. A transport company must accompany us and be partner and not a provider”
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